Tuesday, September 23, 2014

Don't Grinf*ck Me

You've seen the scenario play itself out a million times before. A client or coworker comes to you for advice; you offer your very best insights. The other person nods, smiles, thanks you, and agrees to put some of your ideas into action. But then you find out, hours or days later, the person not only ignored your advice but went against it.

You've been grinf#(ked.

The Urban Dictionary defines grinf*ck (noun form) as follows.
In business, when someone smiles and shakes your hand, assuring you that they have heard and will act upon your recommendation or concerns, when in truth you have already been ignored and dismissed.
I think the expectation of being grinf#(ked is why many of us are hesitant to take user satisfaction surveys when asked to do so by banks, e-commerce sites, etc. We suspect we'll get the nod, the sincere thank you—and see our suggestions ignored. (Have you ever dialed the 800 number listed under one of those "How is my driving?" stickers on the backs of trucks? Me neither.)

I'm not a psychologist (so if any specialists are reading this, please speak up here), but it seems to me that grinf**kery, in at least some cases, qualifies as a type of passive-aggressive behavior, meant to humble the advice-giver while bolstering the other person's authority. In other cases, grinf**king is just a byproduct of someone's opinion-gathering requirement. The person who asked for your advice was required to get a second or third opinion on something; there was never any intent to use that opinion to deviate from an already chosen agenda.

And then there are those who mean you no disrespect, but who simply feel embarrassed or timid about disagreeing with you to your face. These are well-meaning people who aren't trying to be disingenuous. They just don't like to appear disagreeable. Or maybe they're confrontation-averse.

Regardless of motivations, it seems to me we all have a duty to be honest and forthright in our dealings with clients and coworkers. We can always agree to disagree on things, if need be. There's room (or should be, in any organization) for honest divergence of opinions. Transparent, open debate of ideas is healthy and should be encouraged.

But don't be disingenuous. Don't camouflage dissent as agreement. Don't tell me one thing when you mean another. Don't deliberately mislead me into thinking you value what I'm saying, when in fact you intend to ignore what I'm saying. When I learn the truth, later, it does nothing good for our relationship.

Just be honest with me. Let me know what you really think. I can take it. I promise.

Don't be a grinf#(ker.

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